Commonwealth Honda

Jermone was on his cell phone the entire test drive and was condescending and abrasive. I was told they were going to have both the Honda Pilot and Nissan Pathfinder ready at his location to test drive. When we got there we test drove the Honda and then we had to walk across a busy street in the dark to the Nissan dealership to stand in the cold to wait for him to get the keys for the Pathfinder. We inquired about the Kia Sorento and he told us that wasn't the car for us and if we wanted a Kia it would be the Telluride. It was clear that he didn't want to sell us anything but the Honda (most expensive). When I was ready to buy he was busy bouncing back and forth from two other customers even though I had made an appointment with him. In the middle of the chaos, he had his dinner delivered and had to stop what he was doing to pay the delivery driver and get his food. He left me sitting there for 45 minutes while they were appraising my trade-in and came back with a low ball offer and then after I refused it they came back with another number that was double the first offer. He said he would have to have a manager appraise my trade-in and disappeared again with my keys. I got fed up and had to go to the manager's desk to ask for my keys and once again Jerome was nowhere to be found with them. I finally got my keys and got out of there. This would have been the 4th vehicle that we purchased with Commonwealth, not to mention we have referred a friend to purchase a car with them. I have purchased the Pilot from another dealership and had a better overall experience. I am seriously disappointed in the way I was treated and that car dealerships still use these tricks to get more money from consumers.