Skip to main content

Herb Chambers Lexus of Hingham


141 Derby St, Hingham, MA 02043 (map)
Today 11:00 AM - 5:00 PM
Sales Rating
Recommend:
Yes (3) No (0)
Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

5 out of 5 starssales Rating
Excellent experience
Written by GnTS on 01/05/2014
updated 07/27/2025

We found a great price on a used but mint condition Toyota Highlander that the dealership had taken in trade. From the moment we walked in the door, everyone was professional, courteous and friendly. There was never any high pressure, bait and switch, or any other tactic that one might associate with a used car sale. We knew that the price was very fair so there was no need to haggle. Our sales asociate, John M., was very personable and took the time to be sure that all our questions were answered, and that we were completely satisfied with the transaction. Our request to bring the car to our own mechanic for an independent opinion met with no resistance. When the only suggestion that he had was to install a new battery, it was done without hesitation. Little did we know that this would erase the readings in the car's diagnostic system, which made it impossible for the car to pass inspection with having been driven for a "driving cycle" so that the sensors could take new readings. When John learned of this on the day we were to take delivery of the car, he took it upon himself to drive the car up and down Route 3 so that the computer would reset, and the dealer could complete the inspection and get us the vehicle at the time agreed. Even when we spoke to the finance manager, we were offered a better rate than we could get elsewhere, and although he presented us with many different possible aftermarket warranty plans, there was again no pressure to add any high profit extras. Overall this was a refreshing and pleasant car buying experience at a dealership that obviously values their customers. Highly recommended.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
herbchambers on 01/06/2014
Dealer Response
Thank you for taking the time to share your experience with John here at Herb Chambers Lexus of Norwell. I'm so happy to hear John was able to assist you with your Toyota Highlander. We greatly appreciate your encouraging 5-star review and I know John will feel the same. Thank you again and we look forward to serving your automotive needs for many more years to come! Best, Michael Shafman General Manager Herb Chambers Lexus of Norwell
Report