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AutoMax PreOwned Framingham


1199 Worcester Rd, Framingham, MA 01701 (map)
Today 9:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Terrible Experience
Written by apelcher10 on 05/26/2013
updated 06/04/2025

I dont usually do this but I thought everyone that even thinks about going to this dealership should rethink that decision. This is BY FAR the WORST all around dealership I have EVER been to. To begin, I went here looking at a certain car I found online and upon bringing it to me to test drive 3 out of 4 of the rims were destroyed and the rugs were black (supposed to be beige). I mentioned the rims and was told they usually dont fix that because its "used." Next, we discussed my trade and he gave me a BEYOND low ball offer and when I opened the discuss for negotiation he then asked me what I owe on my car. That is irrelevent as I put down a significant down payment. After a long conversation he agreed to give me $18,000 on my trade but we could not meet halfway on the price of the car under interest. About a month later I saw they dropped the price of the car by $1,000 so I thought it was worth a phone call and was reassured by the salesman (JD) that I would be buying a car that day. I drove 45 minutes to Framingham to retest drive the car (which was now missing a side view mirrow) and was sat down and told they were now only going to offer me $16,500 for my car, $17,000 at most. I immediately mentioned we had a deal on the value of my trade and the two men (inlcuding JD) said they dont recall agreeing to this figure. I then stated because they had not sold the car yet (had been sitting on the lot since February, 4 months) they reduced the price by $1,000 and they are trying to recoupe that loss by lowering the value of my trade by $1,000 ($18,000 to $17,000). The manager (never got his name, chubbier guy with a tan) merely shrugged his sholders. The truth of the matter was I was willing to go down to $17,500 on the trade (due to the month that lapsed from my initial visit) but when the manager went back on his word it rubbed me the wrong way. I understand the car buying process is not an enticing experience by any means but these men went back on their word and everyone knows that is just bad business. If they were dishonest and manipulative about the value of my trade, what else would they lie about in regard to the vehicle. I would not reccomend anyone to every pay these [non-permissible content removed] a visit, they are rude, phony and though their cars are (at times) priced decently they are not in good condition (i.e. destroyed rims, stained carpets and missing side view mirror). Everyone elses comments on this dealship are nothing but the TRUTH, they deserve a 0 and I would be happy to give them this rating if I could.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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