Ira Toyota of Danvers

I brought my vehicle in for my winter tire change instead of the tire rotation that is part of the service plan I paid for. When I got there, the service writer told me it would cost me an additional $40. I had already learned that there was no additional charge when I purchased the service plan. It gets better. After an hour, the service adviser came to tell me my car was all set, and I was on my way with no additional cost. As I went to leave, I realized they hadn't put my winter tires on. Back in, I go. Apparently the service advisor wrote it up wrong. Ok, mistakes happen. They take the car back, and 15 minutes later, the service advisor comes out to tell me it will cost me $180 to set my TPM's. After having me sit there for an hour without performing the service I needed, they are now trying to charge me $180 for a 1-minute procedure. At the end of it all, I got only my tires put on and TPM's not activated. I got there at 3:27pm and didn’t get my car back until 5:45. They offered me a free detail for my troubles I experienced. I requested my money back for the service plan I purchased, and I will no longer be doing business with IRA Toyota.