Ira Toyota of Danvers
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Dealership Service Review
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Good results, bad timing
Written byon 11/10/2023
The work done seems fine. The problem I wanted fixed is fixed. But I made an appointment to facilitate getting in and out, and I heard nothing for four hours. Why schedule an appointment? They ended up keeping the car overnight.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Kathryn Glenn on 11/13/2023
Dealer Response
Your feedback is valuable to us as it helps us identify areas for improvement. We will review our appointment scheduling process to ensure that it becomes more streamlined and responsive to our customer’s needs. Our goal is to provide prompt and efficient service, and we are committed to making the necessary adjustments to achieve that.
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