Ira Toyota of Danvers
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Dealership Service Review
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2 1/2 hours is too long to take for an oil change!
Written byon 11/07/2023
My son arrived for a 7:20 am appointment for an oil change and sticker. He waited and waited. Two and a half hours later it was done. I think this is an unreasonable amount of time to wait. The car was like new with only 2200 miles on it. I think they way overbooked and we should have been told when booking to select another day/time!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No