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Ira Toyota of Danvers


99B Andover St, Danvers, MA 01923 (map)
Today 11:00 AM - 5:00 PM
Sales Rating
Recommend:
Yes (5) No (1)
Service Rating
Recommend:
Yes (25) No (13)
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Dealership Service Review

3 out of 5 starsservice Rating
Oil change / tire rotation
Written by Oilslick on 10/23/2023

I got an oil change Saturday 10/19/2023 @6AM . My service advisor was awesome ! I actually will try to schedule all my service thru him if possible, with that said, unfortunately, I had another issue. My first service the technician covered the whole inside of my driver seat, steering wheel, shifter door, panel window and armrest with oil. The service manager took it right over to detail, and had it cleaned immediately the car had 1000 miles on it. when I just brought it in for a 5000 mile oil change, I joked with the service advisor about it and told him what happened and jokingly said make sure the guy covers everything good with oil this time and he laughed and he said don’t worry about it. Well I got my keys in my armrest was covered with engine oil. I honestly have no idea why these things happen to me. I brought it to the guys attention. He had it run over the detail again and had the driver seat, and I am rest, cleaned without hesitation. I’m getting a little bit frustrated . I want to love my car I want to love Ira Toyota like I had in the past, but my patience is wearing thin.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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