Ira Toyota of Danvers
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Dealership Service Review
service Rating
25,000 service and inspection sticker
Written byon 10/13/2023
My car sat within view for over one hour without ira notifying me that the service was complete. I did receive a text message stating my car had completed service but the Ira representative did not notify me. I had to go out to the drive thru area and ask.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Customer Service on 10/20/2023
Dealer Response
Thank you for your feedback and we apologize that the visit didn’t meet with your expectations. We apologize that the system actually sent an incorrect alert before the vehicle was actually completed. We appreciate your patience and business. You’re welcome to contact the general manager Mark Giovanni at 978-739-3718 to review any further concerns.
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