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Herb Chambers BMW of Boston

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Herb Chambers BMW of Boston
1168 Commonwealth Ave, Boston, MA 02134 (map)
Today 8:30 AM - 6:00 PM
Sales Rating
5 out of 5 stars (64)
Recommend:
Yes (7) No (0)
Service Rating
4.57 out of 5 stars (53)
Recommend:
Yes (34) No (3)
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Dealership Service Review

5 out of 5 starsservice Rating
Unforeseen Difficulty Successfully Resolved
Written by Modig on 02/09/2024
Check engine light prompted a service visit. Diagnosed as a warranty item in the catalytic converter. While replacing, Mechanic broke off the bolts which in turn required new exhaust pipes that were not locally available. I was provided a loaner and charged $0, but 8 days were needed to get my car back. Update information was at times not provided, requiring my calling in for updates.
  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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Herb Chambers BMW of Boston on 02/10/2024
Dealer Response
Modig, we appreciate your patience during the repair process at Herb Chambers BMW of Boston. We understand that waiting for updates can be frustrating and will work on improving our communication. Thanks for bringing this to our attention! We'll see you next time. Safe travels!
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