Herb Chambers BMW of Boston

Everything about service at HC BMW is excellent. Making an appointment is easy. Arrival is easy. The service process is easy! Internet to work while waiting is easy! The best was my Service Provider Higor Teixeira. He was super from beginning to end. I had a few lingering issues with my car when purchased and Higor and the management team were so on top of it to make sure that everything was addressed perfectly. Higor's communication was top notch as well. I was kept up to date on status until completion. Then, leaving was also easy! Just walk out and drive away!...... Because Higor kept me so informed, I did not look at the video from the service technician until after I was home. I do need to mention it though because it was so professionally done and informative with camera views of what was being discussed. I felt like I was getting advice from my Dad on how to best proceed - what could wait, what maybe should not. Really great service addition to have that! And a super clean car bay too! It was impressive. Thanks to Higor, the Service Specialist and Management Staff for everything.