Herb Chambers BMW of Boston
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Dealership Service Review
service Rating
Noise wheel
Written byon 11/13/2023
I waited for about 4 hrs hopping they can give a solution for a squeaky wheel and at the end of the service and after asked 3 times for the status of my service they sent me a video saying basically after a ride they did not find anything wrong! And I’m still have the issue in the car. I’m driving a x7 2023 and one of the front wheel sounds like and old and cheap car unfortunately. Very frustrated and disappointed with this service particularly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Herb Chambers BMW of Boston on 11/14/2023
Dealer Response
Rafael, I'm sorry to learn about your frustrating experience and the ongoing issue with your vehicle. I'd like the opportunity to discuss this situation with you further and see if we can work toward a resolution. If you could please contact me directly at your earliest convenience, it would be very much appreciated. Respectfully, Melissa Steffy - General Manager - msteffy@herbchambers.com
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