Herb Chambers Hyundai of Auburn

My Santa Fe is at 99k miles. When driven over 60mph it starts to skip. I called the dealer and they couldn’t get me in till the middle of December. Normally that’s not a problem, but given the mileage and the warranty is only covered to 100k I didn’t want to take any chances. After expressing my concern that there could be an issue and if not seen sooner I could potentially have to pay out of pocket. Nobody seemed to care and I was told to keep calling back to see if a spot opened up. I called later that day and the next day asking to speak to the service manager- who by the way still hasn’t called me back. I even went as far as the GM- no call either. I called a local garage who took me in right away and diagnosed the issue. I needed some update and was told to bring it to the dealer right away given it’s under warranty but my mileage was up there. I do a lot of driving with work and travel sports , so I wouldn’t be surprised if I hit over 100k by mid December. I called the dealer again to no avail. Finally after speaking to Jeff who wasn’t anymore helpful, but he was able to get me in sooner. Jeff kept questioning the fact that he more or less couldn’t believe I could put that many miles on by December. I don’t think how much I drive is any of his concern. I’ve been a faithful customer even after the run around I got after needing a new starter at the beginning of this year. Had it not been for Josh, I would not be returning. I think all your advisors could learn a thing or two from him.