Ourisman of Waldorf Subaru
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Y’all saved my ride again!
Written byon 03/17/2025
The service department staff is always so friendly, knowledgeable and communicative about the status of work being performed. My only dissatisfaction is that my VIP service agreement covers a free car wash with every visit and that wasn’t done before calling me to tell me my vehicle was ready. My vehicle was at the dealership for several days so there really was ample time to complete the car washing too before calling to say it was ready. The car wash was offered when I picked up my vehicle but unfortunately I didn’t have the additional time that would have required. Just a little frustrated about that topic.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Ourisman Subaru Waldorf on 03/18/2025
Dealer Response
Jill, thank you for sharing your feedback with us. We're glad to hear that our team always provides friendly & communicative service, but we're sorry about the missed car wash. We'll make sure to make note of this so we can improve in the future! - Ourisman Subaru Waldorf
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