Ourisman of Waldorf Subaru
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Dealership Service Review
service Rating
A very long day
Written byon 12/06/2024
Why should it have taken 4 hours to have an oil change and get spark plugs replaced.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Ourisman Subaru Waldorf on 12/09/2024
Dealer Response
James, thank you for the feedback about your visit. We sincerely apologize for the extended wait time and will make sure the situation gets reviewed with our team so we can determine what occurred and how we can improve moving forward. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Respectfully, Sean Magaha - General Manager - (301) 857-5046
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