Heritage Hyundai Towson

After having my 2006 Azera diagnosed by my local mechanic, I was advised to take it to the dealership for repair. Chris W was my service advisor and I told him what the mechanic said the issue was. Chris' response was that he didn't think it was quite that extensive. Except, three days later, it in fact was the same problem. The one that took my mechanic 4 hours to diagnose. I started out optimistic about Heritage because Chris worked diligently to get my repairs covered by Hyundai. But it was all downhill from there. Chris became non-communicative and I was having to call him to find out what was going on. I was given the run around, told my car would most likely be ready by this day, only to be told at the last minute it would not be. That another part needed to be ordered or there was another problem, or the part hadn't arrived yet. They had my car for three weeks - for mechanical repairs - not body damage. Chris W went from being attentive and helpful to completely unapologetic and seemingly annoyed. One of the few different times I was told I could probably pick up my car, Chris said it was making a "ticking noise" so they wanted to keep it "one more day." The next morning he said it was ready to be picked up. It was still making a ticking noise underneath when I picked it up! And you would think that after all of the inconvenience they caused me, and considering the fact that my car sat finished for 2 days before my schedule allowed me to pick it up, they would have at least washed it. NOPE! I already hated to have to take my car to the dealership to begin with. This experience confirmed for me all of the reasons I hate dealership service departments. And if I do have to use Hyundai's service again, it will NOT be Heritage. They have NO sense of customer service.