Heritage Hyundai Towson
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Warranty Repair of Proximity Sensor
Written byon 04/25/2018
Service was good, I worked with Deeana. When there were delays in getting parts I was notified right away and able to keep my loaner vehicle. While the repair was not completed on the first visit, I was kept up to date with the status of my parts. The Service Manager (Mathew Grubb) is working with Hyundai to find a resolution as the work is warranty related. I will update again once the final resolution is complete.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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ilovemileone on 04/27/2018
Dealer Response
Thank you for taking the time to let us know about your experience! We are glad Deena and Mathew are working to get this resolved. Please don't hesitate to reach out if there's anything additional we can do for you in the meantime!
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