Heritage Hyundai Towson
Dealership Service Review
I purchased my 2008 Ford Fusion on September 28, 2012. I was having problems with my transmission and it was metal in my transmission fluid which I had a technician (not from the dealership) look at it and he told me to bring it to Heritage Hyundai Towson right away. So I took it in on November 16, 2012 and they kept it til November 20, 2012 in which I gave birth to my baby girl the very next day. They said Solenoid E was stuck. On the invoice they fixed Solenoid A. Now my transmission is slipping and failing. I brought the car back on April 11, 2013 for the same problem. They are saying they never saw the metal particles in the transmission oil and now the problem isn't theres. I must pay for a new transmission. The CEO Scott F. was so disrespectful he told me does it look like they carry a "MAJIC GLOB" around because they didn't see something that didn't show up on the diagnostic machine. I have never been treated with so much disrespect in my life. If I could do it all over again they would have NEVER gotten my service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No