Heritage Hyundai Towson
Dealership Sales Review
I have been purchasing vehicles for the past 53 years. In an effort to expedite time, I research the car of my interest in auto magazines, Internet reviews, and Consumer Digest. Then I do comparison shopping via telephone and Internet within a 200-mile radius of my home. All of the 18 dealerships with whom I spoke quoted me the identical MSRP for the Equus Signature and there was not too great of a significnat differential .between the trade-in value they offrered me for my 2009 Genesis. After considerable assessment of the overall manner in which I was treated by these dealerships, I decided to drive 187 miles to do business with Heritage Hyundai for the following reasons: (a) the finely-tuned knowledge base and professionalism of the several staff members with whom I interacted and the respect, pride, and enthusiasm they displayed in their presentation of the Equus, (b) the fluid, but patient inter-personal quality of our interactions, (c) the accommodation of my demanding schedule and the 3.5 hour drive to their dealership, and (d) the several telephone calls and e-mail communications subsequent to my purchase to ascertain that everything was still well with my new Equus. From my initial telephone conversation with Heritage to the last conversation I had as I was preparing to drive away, I neither felt pressured nor spoken to in a condescending manner. Sufice it to say, that throughout my entire 53 years of car-buying, I have now purchased my fifth Hyundai automobile. Never have I experienced a more professional and personally satisfying experience than my recent one with Heritage Hyundai.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes