Heritage Hyundai Towson

Worst experience ever due to extremely poor customer service. We were at the dealership over 6 hours mainly because they couldn't provide accurate financing numbers, math isn't that hard and their numbers started off nearly $100 more than actual calculations. We ask numerous times for them to show us how they we're coming up with their numbers. They either couldn't or wouldn't. It felt like they were padding the numbers so they could up sell you a dealer installed extra. Forcing your sales staff to make customers put on a glove to feel the difference in paint protection is demeaning. We made an appointment which was worthless because the dealer didn't even have enough gas in the vehicle for a test drive. We drove in from out of state and wanted to ensure we didn't have to wait. That's all we did was wait. Our insurance card was enough proof of insurance for them and the waited to tell us we'd need to contact our insurance to provide specific documentation. All the time we were sitting around waiting on the dealer we could have contacted our insurance provider. The vehicle also wasn't detailed. The purchasing experience wasn't pleasant or expeditious. After leaving the dealership it took months for the dealer to submit the paperwork to the DMV, even though the dealer blamed the DMV. Calls and emails weren't returned even by the general manager. This is my first Hyundai and we do like the truck but the overall experience has soured us on the brand. The dealer didn't perform a basic presale inspection of the vehicle because if they had they would have realized the rain sensor bracket was loose and the auto feature wasn't working. Heritage clearly isn't about customer retention. My experience was so poor I doubt the positive comments on hear are real. I'm not looking for anything from them and I don't wish to communicate with them. I wouldn't recommend them nor will I ever purchase another vehicle from them