Heritage Hyundai Towson
Dealership Sales Review
Not impressed on how our salesman conducted business, We asked him several questions on how much the sticker price was on our Elantra, turns out we're paying 2000 dollars more then a brand new elantra then opposed to our used 2009. Now were stuck with payments of $443.00 a month for 56 months and sticker price of 15,495 dollars for a car that really is worth 10,000 - 11,000 dollars. After my trade in on my 1993 SSEI Pontiac Bonneville thats fully loaded, they only gave me a 1000 for, it was a big big big downgrade from my Pontiac to this Elantra. He did not know how much it was, he promised us he would put XM radio and carpet floor mats, inwhich we never recieved, he promised us a car that we wanted but in reality only had 1 car to show and one that we really didnt even want. The elantra he sold us needed 2 new front tires and a front end alignment and suppose to have past inspection. The Elantra had to missed matched front tires and for a front wheel drive vehicle it could be drastic in wet weather. We did contact a Maryland State Trooper and if we were gonna have problems getting the front end aligned by this dealership to contact him. I had to replace the front tires with better ones that matched and the dealership didnt even flinch in helping me out with it. We told the salesman our price range was under 10,000 and in the market for a Subaru Legacy or a Mazda6 in the 2004-2006 range, never had one, he conned us into going to the dealership and look at their hyundia's and only had 1 to show at that. Just poor communication skills and knowledge, I would rate this experience with this dealership a -10
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes