Nationwide INFINITI of Timonium
Dealership Sales Review
This dealership handles business with their customers very unprofessionally. I had the absolute worse customer service with management when it came to selling me an Infiniti. I was lied to originally when told they could put me in a vehicle. The only reason why I was sold a vehicle is because someone traded in their car. That trade in car was offered to me. I wasn't quoted the right price of the car. I was told the car was inspected and detailed and was asked to come in to pick it up and it was not ready. I was told a different price of the car than originally offered when I arrived to pick it up. I missed a total of 4 hours of work and was only supposed to be in the dealership for 30 minutes. To make matters worse, I was told to come back another day to have the car detailed after waiting for 4 hours. Infiniti makes great cars. I wish the cars matched the customer service I should have experienced. If my vehicle I traded into Infiniti was functioning, I would have went to another dealership to buy a car. I will never go back to this location.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes