Passport BMW
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service Rating
Certified Waste of Time
Written byon 02/04/2025
We bought a certified pre-owned X5 from Passport in September. We had to take it in for servicing three times in the first three months and it has been with Passport’s service department for nearly *seven weeks* in total. We have been bounced from a loaner to a rental to another rental… it’s unacceptable. Not to mention that the car didn’t come with two standard features because apparently the necessary chip wasn’t available when the car was built. We weren’t informed of this until we took the car in for service due to the missing functionality. It’s been a nightmare.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Passport BMW on 02/17/2025
Dealer Response
Thank you for your feedback. We’ve tried to locate your name in our system but were unable to find it. To assist you further, could you kindly email us at reviews@passportauto.com with more details? We’ll be happy to look into this matter and ensure everything is resolved promptly.
We appreciate your understanding and look forward to hearing from you soon.
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