Audi Silver Spring

From the moment I spoke to Hayley, up to and including when I drove the vehicle off the lot, she was nothing but friendly, professional, patient, and courteous. She was always willing to go the extra mile to answer my questions and ensure that I was happy throughout the entire process. For example, when I asked for an itemized out the door price, she provided it to me promptly and it was presented in a clear, easy to understand format. When I asked another dealer for the same info, they took days to respond and actually never gave me the info — only a window sticker. Before I drove the vehicle off the lot, Hayley took time to acquaint me with the primary features of the car, instead of handing me the keys and saying “bye!” The car has a lot of technology and it can be daunting to figure it all out. I truly felt like a valued customer and not just another number. I was offered coffee, water and snacks and relaxed in the comfortable lounge while my credit was being run. I also received a nice “goody bag” with Audi keychains and an elegant ballpoint pen. Sam, in finance, was also very professional and did not force me to buy any unnecessary add-ons. I liked the survey that I took via the iPad Pro which informed me which things, such as Audi Care, were recommended and how much it would cost per month, if rolled into my loan. At one point I was unsure of the numbers on the paperwork and Sam did not rush me. He allowed me to use my calculator to double check the numbers before signing anything. This was a very pleasant experience and I would definitely buy from this dealership again in the future.