Volvo Cars Silver Spring

Best experience we have had at a car dealership! We have been looking at Volvo dealerships around the area for the exact car that we wanted, a passion red 2015 XC60 R-Design. After reading all of the great reviews of this dealership, we decided to make contact. We spoke to Dustin over the phone, who arranged to have the vehicle ready (and even came in on his day off) to meet us. We ended up not being able to make it that day, however, he met us the next day and took us for an extended test drive where he explained all of the many features of the vehicle. Dustin was friendly, knowledgeable, humble and very laid back. I really appreciated this after previous experiences at other dealerships. I really felt like I got the time with the vehicle to understand it and its ride. The manager Mario and all of the other folks at Herb Gordon were also excellent as my husband was able to wait inside with our dog as I test drove the vehicle. We had done a lot of internet research, and after the test drive made what we felt was a fair offer; Dustin took the number and came back with a counter even lower than what we had offered them! It went from a fair deal to a great one! Their finance staff (Bryan) was friendly, flexible and worked with us to help us save even more money in the financing of the vehicle. While we were knocking out the paperwork Dustin took the time to set up a number of the driving aids on the new car including setting the satnav to our home destination. All in all it was the most pain free car buying experience we have had out of the last 7 cars we’ve bought in the last 20 years and cannot speak highly enough of the sales and finance staff at Herb Gordon Volvo.