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Universal Auto Group


2221 Distribution Cir, Silver Spring, MD 20910 (map)
Today 9:00 AM - 7:00 PM
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Dealership Sales Review

5 out of 5 starssales Rating
2014 Mercedes-Benz M-Class ML 350 4MATIC
Written by Christine on 01/22/2018
updated 02/08/2018

Steve was the salesman who attended to me. He paid full attention to my needs and questions and was very honest and courteous in the manner in which he spoke. He walked me through all the "new age" features in the vehicle that was being sold and how it compared and contrasted with other models. I left fully satisfied in making this purchase. Steve's focus was more on the level of comfort with clients rather than most dealers who tend to overbear and concentrate more on pushing the sale, leaving you to feel pressured and frustrated to the point you want to leave due to the negative attitude. I had previously gone around to several dealerships to purchase a vehicle; Universal Auto Group is the only dealership I came back to for a second opinion for I was drawn to the environment, courteous nature, and pleasantness of the staff. I highly recommend this establishment to others in the market for a luxury vehicle purchase. If you want the peace of mind that you made a great buy that other dealerships typically don't leave you with, UAG (Universal Auto Group) is the place to invest your attention. I assure that you too will be blown away by their stellar customer service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

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