Audi Silver Spring
Dealership Sales Review
I went to purchase a 2009 A4 2.0T Quattro, and the experience started off pleasant. When we actually started talking deals on specific cars, however, it went sour. I told the dealer the features I was looking for, and the dealer disappeared into the sales manager's office. After a few minutes he came back and said he "found our car." He pulled up the vehicle information, and sure enough it was just what we were looking for. We started haggling over price, and after the dealer showed me the invoice, we agreed on an amount over invoice that I was satisfied with. Throughout the negotiation I repeatedly said that the deal wasn't final until I could see the car. The first time, his response was "the car is fine." Later, he finally said that the car wasn't actually at his dealership, and that they would need to have it driven over and I could pick it up the next day if I would leave a deposit. They were VERY pushy about the deposit, which I refused to leave, and I said it would be a dealbreaker if they required one. Finally they relented, and we signed a purchase order and I was told to come back the next day. The next day I receive a voicemail at home, and the dealer says that the car "hasn't landed anywhere yet" and was actually still on a truck being delivered from the port. He said that they were trying to divert the delivery to his dealership and were hopeful they could get it in one to two days. Being skeptical, I plugged the VIN number (from the invoice he gave me) into google, and low and behold there was the car at another metro DC Audi dealership. In case you're wondering, the reason it wasn't obvious where the car was from the invoice, it was because he had covered the dealer address on the photocopy he gave me. I called the other dealership to confirm that they had the car, and I was told "yes, it's right here in my show room." HOWEVER, there was already a tentative sale on it, which is why it couldn't be released to Tischer Audi! I called back Tischer and listened to the sales person AGAIN tell me all about the vehicle still being in transit from port, and finally told him that I knew it was at the other dealership and couldn't be released. The sales person refused to admit that he'd been caught, claiming that the other dealer must be mistaken, and I finally just told him the deal was off. As luck would have it, the contemplated sale at the other dealer fell through the same day, and after I dropped in to look at the car (and verify the VIN number was the same that Tischer tried to sell me), they were kind enough to honor the price I had negotiated with Tischer. All in all, I can understand what happened -- Tischer found my car at another dealer and intended to just do a dealer swap, not knowing that someone else was already in the process of buying it. But instead of simply telling me that, they made up a story about my car still being in transit. Given the situation, I'm glad I refused to leave a deposit. Don't do business with these people. They think they are smarter than you and will lie to you to keep you from leaving the table. I ended up buying the car, which I am thrilled with, from the other dealer, and I'm glad my business went there instead of to Tischer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No