DARCARS Volvo Cars
Dealership Sales Review
I will start by saying that this is the 4th car I have purchased in my life so I know the typical run around tactics. My previous two cars, which I purchased from dealerships, were a Mercedes SUV and a BMW, so this is my first Volvo. The experience has greatly turned me off to buying a Volvo ever again. I purchased a used XC90 from Darcars in early March and I am from out of town, so part of the agreement was that they would ship the car to me within two days (scheduled to arrive on Tuesday 3/24). I took off work that afternoon to be home and sign for the car, and no one showed up. Not only that, I didn't receive any kind of phone call that the transport company was going to be late or anything. I attempted to call the transport company, but there was no answer and no answering machine. Wednesday morning I called them again and one of the owners told me that they had truck trouble and would be in town late Wednesday and could get the car to me on Friday. So, I waited at home on Friday AGAIN for my car...and nothing. Saturday, I called Darcars to see if my vehicle had even been picked up yet and they said that the transport company had picked it up on Friday (4 days late!). Considering that they told me it would be picked up on Monday and it wasn't until Friday; I felt this was VERY inconsiderate on their part and disrespectful of my time that they couldn't even give me a call and let me know it was going to be late (since I had taken off two afternoons from work to be at my house to sign for my car)! Needless to say, it's Saturday and I still don't have my car and have not heard from the transport company, Lanet Enterprises, on an ETA. I definitely would not recommend this dealership to anyone out of town or in town for that matter, their lack of consideration for their customers time if unacceptable to me.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes