Skip to main content

Koons Kia of Owings Mills

See all Inventory
Write Sales Review
Koons Kia of Owings Mills
9610 Reisterstown Rd, Owings Mills, MD 21117 (map)
Today 09:00 AM - 06:00 PM
Sales Rating
3.25 out of 5 stars (11)
Recommend:
Yes (2) No (2)
Service Rating
1 out of 5 stars (4)
Recommend:
Yes (0) No (4)
Back to Service Reviews

Dealership Service Review

1 out of 5 starsservice Rating
Incomplete service, not once, twice
Written by Unhappy on 02/12/2024
If you are looking for a tire rotation, look somewhere else. Twice within 7 months dropped my car for an oil change and tire rotation, in both cases their technicians did not rotate tires, despite claiming and charging for a service. Not good.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.
Showing 1 comment
Sort by:
Koons Kia of Owings Mills on 02/12/2024
Dealer Response
We're sorry to read about your experience with our tire rotation service. This is not the level of quality we aim for, and it's clear that we've fallen short in this instance. We'd appreciate the opportunity to make things right, so please reach out when you have a moment. Thank you, Ron Howard - General Manager - 443-471-2750
Report