Koons Kia of Owings Mills
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Dealership Service Review
service Rating
Not accountable for anything
Written byon 08/29/2023
Came to this dealership as recommended. They supposedly fixed the engine issue. Less than a year later here we go again. Why wasn’t the in warranty. It’s less than a year. Jay continued to blame me for the oil changes but the bigger issue was for what they worked on. Diagnostic paid just to tell me the same thing they told me last year and said they would fix it. Not that it would continue to come back. Not there is a major engine issue. I’m paying for carnote… insurance… rental out of pocket and now repairs. But no one cares until you stop making car payments
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Koons Kia of Owings Mills on 08/31/2023
Dealer Response
Karlyn, I'm really sorry to hear about your experience. It's important that our customers feel they can trust the work we do and it sounds like this wasn't the case for you. We'd appreciate an opportunity to discuss this further with you directly so we can better understand what happened here and see how best we can assist moving forward. Please reach out at your earliest convenience. Thank you, Ron Howard - General Manager - 443-471-2750
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