Koons Kia of Owings Mills

1. They quoted and agreed on one price. But changed the price when we were signing the papers for sales mva and bank. Ravens playoff game was on, we were in a hurry. And they purposely made us wait two hours before signing papers so that we will not pay attention. They increased the price by $ 1200! Added other charges . We were rushing and did not pay attention. When next day we found out and called dealership , answer we got was very telling. The person derisively laughed at us and said" It is your fault! You should have checked it" If trusting your fellow human being is our fault then yes it was our fault. 2. They did not inform our insurance company to add car to our insurance. We kept on driving without insurance. On a hunch I called insurance company and found that dealership had not informed them! It could have been very expensive mistake 3. They do not give permanent license plate at time of sale and make you come back another time one week later. And then another two hours wait! 4. General unprofessional , sloppy, atmosphere. Sales people in jeans!