Skip to main content

King Volkswagen


979 N Frederick Ave, Gaithersburg, MD 20879 (map)
Today 9:00 AM - 6:00 PM
Sales Rating

Be the first to write a review.

Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Dishonest Dealer
Written by angelfall1988 on 03/15/2011
updated 08/02/2025

PLEASE READ, THIS IS A GOOD STORY BTW. I'll keep it brief. It is my first time buying a car. THEY SOLD ME A CAR WITHOUT AIR CONDITION. SALESMAN LIED. MANAGER ACT as if he want to help, but he didn't offer anything decent. I saw their advertisement online for a volkswagen Jetta with a decent price. Called and the salesman told us the price seen low on the advertisement but they will definitely honor the price if it is advertised online. On the advertisement, it stated the car has all the basic stuff including a/c, radio, and such. We went to the store, salesman pull up the car and told us this is the car we advertised online, it has the same inventory number as we advertised. We test drive the car and realize the car doesn't have a radio, he said the radio is the only difference between this car and the car advertised online, we are getting a great deal with this car, all we have to do is spend $200 to install the radio, and assure us RADIO is the ONLY difference between this car and the car advertised online. We even ask him in the car, "so it has A/C, heater, all those basic stuff right". He said of course, the ONLY difference is the RADIO. We bought the car, three days later, we discover the car does not have AC. We went back, manger said it will cost $11,000 to install the A/C, or we can trade in the car for a new one, but this car will lose 4000 dollars instantly. We bought the car for 16,200, and he offered the trade in value of 12000. I said to the manager, "if your salesman disclose to us that the car does not have AC, we would never bought it, we would look at other car, who sells a vehicle w/o AC in maryland. I had the car for 4 days, put 140 miles on it, now you are telling me I am gonna lose $4000 on it." Manger's word was," I am sorry, but you should have read the MSRP sticker, it list everything on the car, and you agree to buy the car, there's nothing more I can do for you" Salesman's word was" BUDDIE, I told you yesterday, this car is the basic model, IT HAS NOTHING IN IT, no AC, no RADIO". I remember the day we bought the car Salesman's words were, "BUDDIE, you are getting a great deal, the ONLY difference between this car and the car advertised online is the RADIO, come on you can install the radio for 200 dollars". After hearing the salesman lied to my face, I walked out without anymore words because he lied and he's certainly not going to help. I know that man has let go of his integrity and became a liar because of few hundred bucks commission and I pity him for degrading himself for money like that. Before I went back to the dealership, i even tell myself, salesman probably didn't know the car doesn't have A/C and he will certainly offer a good way to solve this issue. What's Ironic is that manger even said to me, "sorry you have to learn your lesson the hard way, but what is done is done". THE END (I hope you all enjoy the story) ------- BTW, I traded my car in with Congressional Volkswagen, took a 2000 dollar loss instead of 4000. Congressional VW told me they will probably auction off car, no one can drive a car w/o AC in Maryland when it's 100 degree outside. I am grateful that Congressional VW was willing to take the car in and offered us a great deal on the new car(w/o any price negotiation). There is just NO way i can sell a car without AC myself. I simply can't understand why King Volkwagen can't do the same and offer the same deal.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.