Skip to main content

J.B.A. INFINITI


8431 Baltimore National Pike, Ellicott City, MD 21043 (map)
Today 9:00 AM - 6:00 PM
Sales Rating

Be the first to write a review.

Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

5 out of 5 starssales Rating
Truly 5-Star Service
Written by Happy_TJ on 11/15/2014

JBA Infiniti diligently worked to get me the vehicle I wanted in the price range I wanted. There was no pressure to purchase. The salesman was very attentive to the options I wanted, he explained the various options and assisted me with picking the options/packages to get the features I wanted. After delivery of my vehicle, the salesman took the time to explain and demonstrate several of the features of the vehicle. He was very knowledgeable about the vehicle, and also extended the opportunity for me to come back and get assistance with additional features if needed. A few weeks after my purchase, the salesman contacted me to ask if I had any additional questions or needed any additional assistance with features. Prior to JBA, I had never received a follow-up call AFTER purchasing a vehicle just to check on my satisfaction with my purchase. In the end, I got the vehicle and the options that I wanted, felt very good about my purchase, and confident that the excellent customer service I that received during the sales process was just the way that JBA does business. As an added note, I have also had the opportunity to experience the exact same excellent customer service in dealing with the service department.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.