Rowe Ford of Auburn

I had called to gather information on a particular C-Max. My first impression was from the operator. I told her that I was looking for information on a particular vehicle and she responded, "Are you wanting to purchase a vehicle?" I told her that I was simply looking to gather information on a particular vehicle. Again she said, "I'm confused, are you purchasing a vehicle or not?" I almost hung up right then but instead reiterated that I was simply wanting general information on a particular vehicle that they have in stock. She finally understood and transferred me to Sales. The girl that answered the phone was also very confused when I asked her about a particular C-Max. She couldn't answer my question about mileage - her best response was "It doesn't appear to have any miles on it". If I were her, I would've offered to get up from my desk and go to look at it myself (she would've then gotten my name and number to call me back with the information also - kill 2 birds with 1 stone) or at least put the customer on a brief hold and double check with the sales manager but no, this consultant didn't do any of those things. She didn't ask for my name, number, or confidently answer my question... not impressed.