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Interstate Dodge Chrysler Jeep Ram


701 Constitution Dr, West Monroe, LA 71292 (map)
Today 8:30 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Never again
Written by mslashb1234 on 09/20/2016

Me and my husband came here to this dealership after an extensive search of a new truck. We had a great deal from a place out of state, but wanted to shop locally so we contacted them to see if they could match what we already had. The salesmen my husband spoke with said he could match it, so we made the two hour drive over there to west Monroe. Well, when we got there they gave us the run-around on price (after it had been thoroughly discussed for several days prior to our having driven over there) they knew our max price and for some reason kept coming back with numbers higher. Mind you, this is all after our salesman had told us he had a truck in stock that he could INFACT get us for less than our max budget, but here we were trying to haggle down to our max number? Ridiculous. They didn't do ANYTHING they had told us they would do. We made sure of the deal before we drove all the way over there too. I would never recommend anyone go here to buy a vehicle. I understand they want to make money, but when you verbally and on paper tell someone what you can do for them, and then you not come through with it? That's terrible business. We did buy the vehicle and are happy with it, but we are not happy that we got treated the way we did. We walked away with the truck for the max amount we were going for. We should have gotten it for about $60/month less. Not to mention the finance guy we spoke with was nothing short of annoying. He pushed us for a solid 45 minutes on getting some extended warranty. I mean he WOULD NOT let it go after we told him several times, no. Then the happy cheerful guy turned into a snob. He wouldn't speak to us other than to have us sign where we needed to after we denied his 45 minutes of warranty sales pitch. This place really is the worst dealership ive ever dealt with. If we weren't in such a need for the new truck, we'd have walked right out of there and went out of state to get the truck. If you wanna be ripped off and hassled to death, then by all means, this is your place. If you'd rather have a great car buying experience, id suggest you go anywhere BUT here.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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jbglsu06 on 09/22/2016
Dealer Response
My name is Justin Graves, Internet Manager at Interstate Dodge. I would like to sincerely apologize for the events that led you to feeling this way. We strive to make every person that walks into any department of our store the center of our attention and provide them with exceptional customer service. When things like this occur, we need to know about it so we may address it internally. I also would like to thank you for bringing this to our attention. I would like to be able to discuss this with you so that we are able address this. I gave you a call this morning and left a message hoping to do just that. Please reach out to me directly at 318-327-7427 so I may better understand the particulars of your experience so we may learn from them and not repeat them.
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