Gateway Ford
Back to Service Reviews
Dealership Service Review
service Rating
Over and Beyond on Warranty concern
Written byon 08/22/2017
During a recent scheduled oil change. I had inquired about condensation build up in the tail light assembly. When I picked up my car. The service advisor told me that the body shop had looked at the issue and documented in photos and submitted a warranty claim to Ford. The body shop called when approved and schedule an appointment to complete the work. Great Job!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes