Crown Toyota

Drove from Kansas City to Crown Toyota in Lawrence because pricing appeared competitive and the salesman (corresponded through email) was informative but not pushy. Test drove a used '09 Murano without all the jibber jabber that usually goes along with the drive. The salesman, Justin, was not in a hurry and never pressured me. I made an offer and he met it within $50. The administrative and other fees were less than $200. The dealership provides incentives to its mechanics to locate problems with trade-ins as part of their 180-point inspection. Justin gave me a document that provided the details pertaining to the $1,500 in repairs and (mostly) upgrades made to the car. They didn't have the car ready when I arrived to pick it up, but I was able to watch as an employee put the finishing touches on the detailing. Oh, and when I met with the finance manager, it was a pleasant interaction. Did not push any of the warranties on me. Also, important to note that Crown provides a 3-month, 3,000-mile warranty on used cars. The most a typical dealership will do is one-month, 1000 miles, or nothing at all. The entire experience was exactly how such a car-buying experience should transpire. Justin and the others were easy going, accommodating and respectful. I'll be purchasing another car soon, and I plan to start at Crown Toyota. I don't mind driving by the dozens of dealerships in the Kansas City area on my 45-minute drive to Lawrence.