Schepel Buick GMC
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Dealership Service Review
service Rating
Went above and beyond
Written by 01/17/2017
onI have to say, given my unfortunate circumstances with purchasing water contaminated gas and stalling out in your city, I had an awesome experience with your service advisor. Kudos goes out to Jim Lagestee for treating us with great respect and concern as well as being so accommodating to our needs. We were just passing through from Wisconsin to Indianapolis for a wedding when we stopped for gas which turned out to be mostly water. Jim not only set us up with a courtesy vehicle to make it to the wedding, but he also came in on Sunday to process payment and set our car out where we could pick it up instead of staying in a hotel for another night to pick it up monday morning. He followed up with me on Tuesday to make sure everything worked well and we got back to wisconsin OK. I can't say enough about how great of an experience it was working with Jim. He definitely exceeded my expectations and went way above and beyond to make sure we were taken care of.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes