O'Brien Toyota
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Dealership Service Review
service Rating
Above and Beyond Service
Written byon 04/19/2016
We have four Toyota's in the family. O'Brien Toyota has always given me perfect service without trying to up-sale me. I tried going to Butler Toyota a couple times because Butler is so much closer to where I live, but they treated me like all they wanted to do was add items to my service call. I needed to have a smart key programmed. Butler said the regular price for programming was $60, but since I didn't buy the smart key from them they would have to charge me $130. O'Brien's regular fee for this was $40, and even though I didn't buy it from them they still charged me only $40. Butler said they would not do it for $40, nor the regular $60 fee. I'm sorry that I tried Butler even if they were close to where I live. From now on I'll go where the best service is, O'Brien Toyota.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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terry_o on 04/19/2016
Dealer Response
TONYOPAT, Our Service employees are some of the best in town! Glad you enjoyed your experience at O'Brien Toyota. Thank you for your business and for your review! We look forward to servicing your family of four Toyota's! Terry O'Brien, Director of Marketing
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