Mercedes-Benz of Fort Wayne

I was in the market for a lightly used Lexus ES350 (2011 very low miles). Discussed my color, options, and cost requirements Nadeem and within a day he sent an email giving me a couple options to consider. The car was in Atlanta so was nervous about making such a large purchase on a car sight unseen, but both Nadeem and Chris provided me a lot of information about the car inclusive of what options were included, pictures, Car Fax, and auction rating of the vehicle. Also was sure to tell me what wasn’t included which was an extra keyless start/entry key. Without me asking they promised to purchase me a spare key. So I was coming out of an accident situation where my car was totaled by another driver, and my insurance rental period was due to expire before the Lexus was going to arrive. No problem, Chris stepped up immediately and offered me a C300 to drive until my car arrived. Once my car arrived I was immediately notified and Nadeem had the car detailed for me before I arrived to get it. Beautiful car in fantastic shape and drove/drives perfectly. There was a noticeable imperfection on a door panel by the window and door lock controls. I thought oh well if that’s the only problem then this is still fantastic. But Nadeem suggested since it was still under Lexus warranty that I take it there and bet they will replace the part under warranty; they did! With a week of picking up the car my car I received a call from Lexus service stating my new key has arrived and that Mercedes paid for it and had a PO in place to cover the programming charge. Nadeem and Chris were fantastic to deal with. Never felt pressured. Very comfortable transaction and I would buy from again.