Mercedes-Benz of Fort Wayne

My wife and I wanted to purchase a gently used GLK 350. We were not having a lot of success via the internet, so my wife decided to go to the dealership. Nothing was on the lot except some MLs which I did not want, so we decided to pass. A few days later, we received a phone call from Chris Cook, the new and used car sales manager, who asked us the come back and work directly with him. That afternoon, we went to the dealership, met with Chris and were very impressed. He listened to what we wanted and began a search for us through the Mercedes-Benz dealer network to find us a low mileage GLK. He searched for several days and nothing turned up. Chris then began to work on us to buy a new GLK. Everthing the dealership had on their lot was fully equipped with all the Mercedes' packages which we did not want. So he began to look again through the Mercedes-Benz dealer network to find a vehicle that would work for us. Chris located one in another city and we began to negotiate price and trade-in. We received the trade-in amount that we wanted and received a very fair price on the new vehicle. The car was delivered to Fort Wayne and we drove off as very satisfied customers. I cannot say enough about Chris Cook, his professionalism, and his no pressure approach to helping us. I have been a Mercedes-Benz buyer since 1986, and this was the best buying experience I have ever had at any MercedesBenz dealership. The only negative issues that I have encountered since the purchase are that the payoff for my trade in has not been received by my old lein holder after two and one-half weeks and the DMV has not been contacted about the transfer of license plates to the new vehicle. Both of these issues were to have been taken care of by the dealership, so it appears that there are some administrative issues that I am now having to waste my time following up on. This made me drop my rating from five stars to four stars. I give the purchase experience five stars and the office staff follow-up two stars and dropping!