Glenbrook Dodge Chrysler Jeep Ram FIAT
Dealership Sales Review
Glenbrook's service dept. Sucks We kenw that from the get go. Thier sales dept. has always been a bit shady. But we are repet car buyers. 7 Vehicles from Glenbrook since the 2001 modle year!! We picked out a 2008 Brand New car for my husband and before the paperwork was signed I noticed a long scratch on the trunk and another on the bumper. They looked like they would buff out easily. The salesman gave me a due bill that stated.." buff all scratches" He drug his feet setting up the appt to have the scratches buffed. After 2 weeks and several calles to him and the sales manager they finally gave me thier buffers number and I made my own appt. Of coarse the scratches did not buff out and in returning to the dealership to find out what next, I was eventually told that the car would have to be repainted and they werent willing to do that. If there would have been more Coushin in the deal they could justify repainting the car. He just told me I didnt make them enough money??!!! So I dont matter!! The 5 star service guy ther offered me a couple gas cards!! [violative content deleted] 50.00 in gas for my scratches??!! I asked him to call my husband with that offer I wasnt willing to make that call. A week has went buy and they are too [violative content deleted] to call him. If you like beeing treated like crap after you buy a car then shop here!!! I wont ever again!!! I like new vehicles but, there are too many other dealerships around for me to put anymore money in these [violative content deleted] pockets!!! They didnt even make an attempt to compensate me. I understand they dont want to repaint the car. But 50.00 in gas was a slap in the face!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes