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Auffenberg Nissan


1130 Auffenberg Ave, Shiloh, IL 62269 (map)
Today 9:00 AM - 8:00 PM
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Dealership Sales Review

3 out of 5 starssales Rating
Typical Sales Games..
Written by m2h2 on 07/07/2008

After extensive research and model comparison, I went to Auffenberg ready to buy a new Nissan Altima. They had the exact vehicle I wanted so I asked the salesman to send me an email with a price quote. I was comparing the same vehicle at two other dealerships and wanted to make sure I was getting a competitive price. Salesman declined to submit a quote stating "we don't want to get in bidding war". They were willing to "beat any competitor's price" but wouldn't give any pricing of their own. A few days later they called back trying to get me back in to "negotiate" a price. I again asked them to send me their best price and the saleman again stated they couldn't do that. The sales manager then got on the phone to "explain how car sales work". I told him that unless they submitted a price there would be NO CAR SALE. After about 30 minutes of bantering with the sales manager I hung up bought the car from another dealer (Suntrup Nissan). I had never met the salesman and never set foot on their lot, but they gave me a price right directly to my email as I requested. Auffenberg lost a guaranteed sale to a customer three miles from their lot because they don't know how to treat potential customers.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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