Auffenberg Mazda

While the salesman was very friendly and polite the overall sales experience was a huge disappointment. We are satisfied with the car but the unprofessionalism of the whole experience leaves us with not wanting to return to Auffenberg Mazda. We were told all their cars came with a navigation system but it wasn't until we picked up the car that they informed us since it wasn't their "stock vehicle" and they had to locate and bring it in from another state that it didn't include the SD navigation card and I was only informed AFTER I asked about it. Had I not asked, I'm sure I would have never been told. They made no attempt to statisfy us or even negotiate a discount on a purchase of the navigation that was supposed to have been INCLUDED in the car we purchased. In addition to that disappointment we were slammed with GAP coverage and told we had to get that in order to get our interest rate. We've checked with the finance company and our insurance coverage and we do NOT have to purchase that and if we decide to we can through our insurance agent at a much lower rate. We were also slammed with an extended warranty package to the tune of $2000 that we did NOT want and were told we had to purchase which we do NOT. Now it is up to us to cancel but we feel we were slammed. Had we not been "forced" to add those two things on our payment would have been approximately $50/month less. Since our package also includes a maintenance schedule we will give the service department a try however we are not happy with the overal sales and delivery and will NOT be recommending to anyone to purchase a car here.