Zeigler Chevrolet Schaumburg
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Bait & Switch
Written by 08/16/2023
onThis dealership had the audacity to mandate an optional $4800 add-on package and originally would not sell me the vehicle unless i paid for it.
They also told me that my interest rate was not solely contingent on my credit score, but it would only be lowered if I purchased an additional $3500 warranty package.
This dealership had conflicting narratives and would tell me one thing up front, and as soon as it was time to start paperwork, they would tell me something completely different. There were many bait and switch tactics used to attempt to sell me a vehicle, and I spoke with another customer in the dealership who also experienced the same. Many of their alleged policies & promises are not in writing. Their finance team is not to be trusted. And neither is their social media/customer relations manager
The day after i left, their social Media/Customer Relations Manager attempted to rectify the situation and asked if I would still be interested in the vehicle if they could offer me either a better deal on the car or a better interest rate. She calls back a few minutes later and attempts to sell me the car for over $4000 more than it was the day before. Since i refused to purchase the $4800 package, they increased the price of the vehicle overnight, attempted to sell it to me at a higher price, and then she tells me that it was a good deal.
DO NOT DO BUSINESS WITH THIS DEALERSHIP.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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Zeigler Schaumburg on 08/16/2023
Dealer Response
Hello Alfonzo,
We are sorry for any miscommunication that may have happened. We did offer you the internet price on your initial visit. We then spoke to you the next day after you were upset, and we offered you the internet price. Then our General Manager called, and offered you the internet price as well. We are sorry about the miscommunication about outside financing. However, we assured you that you could still purchase the vehicle or any other vehicle on our website that you liked. We would love to have you in again. If you have any questions, you can always give us a call.
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