Subaru of Bloomington Normal

So here are my suggestions for you. Please take great care when dealing with this dealership, especially if you are buying a used car. Insist on having every promise they make put in writing. Watch out for their, "Chicago Style" add ons to the deal like the $1800 they were going to add for the interior and exterior treatment I didn't want. To this day, I have never in my life once made a complaint about any of the dealerships in central Illinois I have had the honor to deal with, and that list is extensive. Bloomington Normal Auto Mall is an exception. In conclusion, be wary of what their salesman tells you, take notes, bring along a witness to the deal, DON"T ALLOW THEM TO RUSH YOU, if finalizing a deal, insist everything be put in writing, do not rely on their word, watch out for add on, paint and upholstery treatments, if they promise to fix something or replace something insist they fill out a "WE OWE FORM," and expect nothing but silence from them if you have any concerns or complaints after the sale. Finally I must say this. Car dealerships along with all businesses that truly believe in customer service and longevity, in creating positive, long lasting relationships with their customers, try to strive for honestly in all they do. It is much more than lip service. Straying away from this way of doing business, will eventually catch up with them as word gets out about their less than honorable approach to selling cars, as those like myself who feel they were deceived, won't return to buy again. Had they kept their promises, returned my calls and concerns, I would not have felt the need to look after others by writing this review. This dealership gave up their honor for the price of a tail light replacement that was promised. Please approach with caution, or even better, go elsewhere for your next car, even if it means driving out of town. You can do better. I know I can and will. And now comes their shallow and condescending response. See below.