Bill Jacobs MINI

I must say that my wife and I were not completely sure we were going to buy a new car last night. My wife has been looking at Minis now for a few months. We have had two previous minis purchased from another dealer. My wife saw a JCW model online at Bill Jacobs in Naperville, IL. Unfortunately, there were no pictures online. I contacted the dealership to see if we could have photos of the car and the window sticker so we could review the options. Kristin Mlsna answered the phone and was so pleasant and immediately agreed to send me an email with the window sticker and photos. My wife saw all the options she wanted on the car and we considered going to see the car and drive. I contacted Kristin again who invited us out to do both. The dealership was clean and inviting. I had mentioned to Kristin that we would be bringing our two young daughters. Upon walking through the door, a woman walked over and greeted me by name, "you must be (name)"! Kristin immediately introduced herself and spent time talking to the girls, ages 2 & 5. I mentioned to here that the kids bed time was in a couple hours and that we just wanted to see the car and drive it. Drove loved it, Kristin inquired if we were seriously considering buying a Mini or browsing. I was clear that we have have a great car now so it is not imperative we purchase anything, but if the price point is where we can agree, and we receive a fair offer for our trade in we could consider it. After quickly talking about price and trade, Kristin introduced the sales Manager, Ronny Bataineh. Together, and with very little wasted time we found a price which made my wife and I happy and I am happy to say we agreed to purchase the car on the spot. They were also sensitive to the fact the girls were getting restless. Kristin quickly produced drawing paper and markers for the girls and showed us where the animal crackers were for the kids as well. Within a couple quick hours we were on our way home with a new Mini! Quite honestly I have purchase over a dozen new cars including two previous Mini Coopers-I was impressed. My wife drove out the lot, smiled and said This was THE BEST BUYING EXPERIENCE she/we ever had. I 100% agree. We will recommend this team to anyone looking to purchase a mini or BMW. I have over 20 years in sales and finance experience, and I never once felt they were being anything but sincere and honest in dealing with us-we never felt like anyone was selling anything. And their patience with having two bored girls running around playing...well done Kristin and Ronny!