Bill Jacobs MINI

Never ever buy a car from Bill Jacobs Mini Cooper in Naperville. This happened in September. I brought my car in for service under the maintenance warranty. I spent $1,050 on things that weren't covered. They didn't have a rental car like they said. I told them I needed one because I had a friend's funeral to go to that weekend. I wait at enterprise rent a car until they score me a jeep (was going to be a mini van but I got lucky). It takes days for the car to get in there. They call me Monday and tell me they have bad news. The car had been hit by one of their porters. They never tell me to come and see the damage, they do not file an accident report and they take it to a body shop of their choice without my consent. I'm told it needs a whole new hood. I show up unannounced the following morning and demand to be taken to my car to see the damage. I'm told its just the hood. I show up. The grill is smashed, the headlight is messed up, the hood is buckled and there's a scuff on the bumper. They refuse to do anything besides fix the vehicle. I ask for another car with no accident history or to be compensated for the depreciation of the vehicle (on an accident I didn't cause). They refuse. A week goes by and after contacting the owners daughter through email ......no answer besides they're going to fix it. The manager contacts me over a week later just offering the same. No "hey we will make it up to you" , "we will make this right" , "we want you as a customer" . They tell me the car won't depreciate because they didn't file an accident report (illegal). If the damage was over $1,500 they needed to file a report. It was $2,800. So I go to the police and get report. I have a admittance of guilt summary from the service department and an estimate from their body shop. I call corporate. They say give us three business days and we will make you an offer. A week goes by and I can't get a hold of the contact. I call last week and they say we're not going to do anything for you besides fix the vehicle. No customer service. They're arrogant, incompetent and a shady business. Instead of stepping up to the plate , they're defiant. They screwed up and colluded to hide the damage. No body work was done to my car (I wouldn't let them) , but when I picked it up it was washed. The scuff on the bumper was washed off. DO NOT BUY A CAR FROM THESE PEOPLE OR HAVE ONE SERVICED THERE. They think it's the wild west with no accountability.