Bill Jacobs MINI

I have been coming here for years servicing my Mini Cooper and returned last Saturday to buy a new one. I thought I could trust the sales team to be honest and helpful- unfortunately this was my first automobile purchase, I am a 21 year old girl and no mechanic! Aldo Huerta completely lied to me for hours selling me a vehicle I did not purchase! He lied about the ENTIRE MODEL- said the car was a 2016 JCW Mini Countryman with twin turbos!! He said the window tag was incorrectly printed (which said it was a base countryman) and had every excuse in the book as to why the car didn’t appear to be what he was describing. He lied to me about several aspects of the car, too much to even get into detail about! Got the car home, had my Dad inspect it, read through all of the literature included with the car and turns out—I was right, not a JCW, Aldo had lied, and I had been fooled. He either never checked his facts once throughout the course of several hours, or worse, knew what he was doing. I was completely tricked into buying this car that I personally didn’t like, but Aldo had told me all of the great features included in the car (lies) and I trusted him. It was a deal I couldn’t pass up! I brought this up to the sales manager, Ronny Bataineh- he is no better. He said I could TRADE THE CAR OUT (losing most of my large down payment) even though I had bought it about 4 days ago and it was sold via DECEPTION and MISREPRESENTATION. He made up for the mistake with some graphics for the car, and promised some “Mini gear.” Came to pick up my car today and had to wait an extra 20 minutes for a mirror cap to be put on (late for work) because Ronny never got around to it and he “didn’t know when I would be there to pick up the car” (1. It had been there a full week 2. I was told to pick up the car 24 hours ago, said I would be there today at this time.) I asked him about the Mini gear he had promised in front of my dad (I am alone at this point) and he got extremely offended, threw the price in my face of the graphics they put on my car and said I could pay for what they had done for me and he would “grab me 2 water bottles” if I wanted the “gear” he had promised. Just mind blowing! This whole experience has been an ABSOLUTE NIGHTMARE. The service team at Bill Jacobs has been great to my family and me over the years, especially Dean and Mitch; unfortunately, the same cannot be said for the sales team. I am sad, disappointed and embarrassed that I was tricked and then treated the way I was by the manager. I urge anyone thinking about buying a Mini from Bill Jacobs to please re think their choice in a dealership. I want absolutely nothing more from this sales team, I’d like to never deal with any of them again; I just hope no one else ends up in the situation I am in now. You shouldn’t have to have a personal mechanic and lawyer present to buy a vehicle- but you just might want one here!