World Hyundai Matteson
Dealership Sales Review
Terrible experience, I have ever had at a dealership. Especially a dealership that has been hassling me via text, email, and phone for the past week trying to get me to buy a car. I talked to a guy named Allen, told him exactly what I was looking for and what I was willing to spend. I only required a SUV w/ a sunroof (simple) I went in today and was assisted by a young lady, instead of the person I scheduled the appointment w/ (no biggie) she was helpful, I test drove 1 car, (I was told there would be multiple trucks for me to choose from and test drive) She came back w/ numbers far from what we agreed upon, I declined and said I’d come back when I was ready (my term was going back to the drawing boards) she brought two black guys to the table one-by-one. The first one came to the table w/ the figures again but I didn’t budge. He got up and walked off, the second guy comes, a bald headed guy w/ a full beard and attitude tried to tell me an incorrect APR that was double the APR I was given initially, and told me I would have to settle for what they proposed or settle for less than what I asked for. He was extremely unprofessional and should not conduct business unless he prefers confrontation. I felt rushed and misdealt with. This is not how a dealership should conduct business. I left extremely upset, the guy thru all my energy off! Extremely Unprofessional Environment!!
- Recommend this dealer? No
- Did the dealer honor all commitments made? No