Napletons River Oaks Honda
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Dealership Sales Review
sales Rating
Horrible
Written byon 10/25/2015
I have never been more insulted by the blatant lies and disrespect Andrew and Frank have shown me. The desperation was pathetic. Any human being with half a brain would never allow these two [non-permissible content removed] to touch anything that has to with your personal information. I do not recommend this dealership to anyone. There are plenty of other places to go to. Dealerships are a dime a dozen and it looks like this one just can't make the cut. The owners should reevaluate their chain of command. There can be real potential but this place needs to be cleaned up. Napleton has a very good reputation it's sad employees like this are damaging that hard earned name.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
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napletonro on 10/28/2015
Dealer Response
William, we are discouraged to hear of your unpleasant experience during your recent visit to Napletons River Oaks Honda. I would personally like to apologize for the behavior of some of our staff. I assure you that changes have been put in place to prevent these occurrences from ever happening again. We have coached the staff in your review and made absolutely certain that the current staff members are much better educated and also very pleasant in customer response and need of attention. We will not tolerate rudeness to our customers from our employees. We would welcome the opportunity to meet your expectations in the future. Feel free to contact me directly if you have further concerns.
Sincerely,
Frank O'Deh - General Manager | 708-868-0100
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